This is the privacy notice of David Taylor – Contemporary
Psychotherapy and Hypnotherapy, referred to in this document as “I”, “my”, or “me”.
My business (not practice) address is 44a Fairfield Road, London E3 2QB.
1. This is a notice to inform you of my policy about all information that is recorded about you. It sets out the conditions under which any information collected from you or that you provide may be processed. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. I take seriously the protection of your privacy and confidentiality. I understand that all clients in private practice and visitors to my website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
3. I undertake to preserve the confidentiality of all information you provide, and hope that you reciprocate.
4. My policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
5. The law requires me to tell you about your rights and my obligations to you in regard to the proscessing and control of your personal data. I do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
6. I do not share, sell, or disclose to a third party any information collected through my practice or website.
The bases on which information about you is processed
The law requires me to determine under which of six defined bases I process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which I process your personal information is no longer relevant then I shall immediately stop processing your data.
If the basis changes then if required by law I shall notify you of the change and of any new basis under which I have determined that I can
continue to process your information.
1. Information I process because I have a contract with you
When you become my client, a contract is formed between you and me.
The service I provide to you as a client necessarily entails you providing me with personal information.
I process this information on the basis there is a contract (to work as therapist and client for an unspecified duration) between us.
I shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information I process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse my website or ask me to provide you more information about my services, you provide your consent to me to process information that may be personal information.
Wherever possible, I aim to obtain your explicit consent to process this information.
Sometimes you might give your consent implicitly, such as when you write to me requesting a response.
Except where you have consented to my use of your information for a specific purpose, I do not use your information in any way that would identify you personally.
I continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by writing to me by email at firstname.lastname@example.org. If you do so, I shall not be able to provide services further.
3. Information I process for the purposes of legitimate interests
I may process information on the basis there is a legitimate interest, either to you or to me, of doing so.
Where I process your information on this basis, I do so after having given careful consideration as to:
- · whether I could achieve the same objective by other means
- · whether processing (or not processing) might cause you harm·
- · whether you would expect me to process your data, and whether you would, in the round, consider it reasonable to do so
For example, I may process your data on this basis for the purposes of:
- · record-keeping for the proper and necessary administration of my business
- · protecting and asserting your rights, my rights, or the rights of any other third party
- · insuring against or obtaining professional advice that is required to manage business risk
- · protecting your interests where I believe I have a duty to do so
4. Information I process because I have a legal obligation
I am subject to the law like everyone else. Sometimes, I must process your information in order to comply with a statutory obligation.
For example, I may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide
I record your request and my reply in order to increase the efficiency of my business.
I may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track my communications with you to provide a high quality service.
If I receive a complaint, I record all the information you have given to me. I use that information to resolve your complaint.
If your complaint reasonably requires me to contact some other person, I may decide to give to that other person some of the information contained in your complaint. I do this as infrequently as possible, but it is a matter for my sole discretion as to whether I do give information, and if so, what that information is.
If you complain about any of the content on my website, I shall investigate your complaint. If I feel it is justified or if I believe the law requires me to do so, I shall remove the content while I investigate.
If I think your complaint is vexatious or without any basis, I shall not correspond with you about it.
Access to your own information
7. Access to your personal information
7.1. At any time you may review or update or request that I remove personally identifiable information that I hold about you. To obtain a copy of any information that is not provided on my website you may send us a request at dmtaylor.psychotherapy.co.uk.
7.2. After receiving the request, I will tell you when I expect to provide you with the information.
7.3. When I receive any request to access, edit or delete personal identifiable information I shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
8.2. If a dispute is not settled then I hope you will agree to attempt to resolve it by engaging in good faith with me in a process of mediation or arbitration.
8.3. If you are in any way dissatisfied about how I process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
9. Retention period for personal data
Except as otherwise mentioned in this privacy notice, I keep your personal information only for as long as required by me:
9.1. to provide you with the services you have requested;
9.2. to comply with other law, including for the period demanded by our tax authorities;
9.3. to support a claim or defence in court.
10. Compliance with the law
I may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on my website on the day you use my website. We advise you to print a copy for your records.